Privacy Policy
Last Updated: 26.05.2025
We at Prostar Logistics LLC have created this privacy policy to demonstrate our commitment to protecting your personal information and informing you about how we handle it.
This Policy applies to:
(a) Information we collect when you are on this website;
(b) Information collected in email, text, and other electronic messages between you and this website;
(c) Any information we collect when you interact with our advertising and applications on third-party websites and services;
(d) Information we receive during the online payments.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this Policy. This Policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. The date of last modification will be visible at the top of the Policy.
Consent to Receive Text Messages
You are not required to consent to receive text messages from Prostar Logistics INC. By providing your phone number and opting in, you consent to receive text messages from Prostar Logistics INC regarding your inquiry, our services, or related legal matters. Message and data rates may apply. Message frequency may vary. You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us. Please note that opting out may limit our ability to communicate with you regarding your case or services.
SMS Message Communication
Text (SMS) Message Communication We may send any Prostar Logistics INC, either directly or via a third-party agent or authorized service provider, through your communication service provider in order to deliver it to you. You agree that your communication services provider is acting as your agent in this capacity. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent, this information will not be shared with any third parties.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information
SMS Terms of Service
Third-Party Content and Links
The website may include content or links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Marketing Communications
By submitting your information, including your phone number, you consent to receive marketing communications from Prostar Logistics LLC. This may include emails, calls, and text messages about our services, business updates, special offers, or promotional materials. These communications may be sent using automated technology.
If you wish to opt out of marketing communications, you can follow the instructions in the message or contact us at info@prostarlogistics.us or +1 773 999-9992.
We will process your request as soon as possible, but please note that it may take a short period for your opt-out to become effective.
Information We Collect About You and How We Collect It
We may collect, use, store, and transfer several different types of information from and about users of our website, including:
Personal Information: Name, contact details (such as email address and phone number), billing and shipping addresses, driver’s license information, and other identifying details you provide.
Payment Information: Records of payments made, including amounts, dates, and methods of payment.
Service Usage Information: Details about the services you use, including shipment information, pickup and delivery locations, and communication history with our team.
Technical Information: IP addresses, browser types, and device identifiers collected through cookies and other tracking technologies.
Communications: Information collected through your communications with us, including those through email, comments posted on our third-party pages (such as Facebook, Instagram, or other social media), or messages sent through those platforms.
Social Networking Sites: If you connect our website to a third-party social networking site or similar application, you permit us to access and use information about you that is made available to us from that site or application.
Location Information: Information about your location through GPS, wi-fi, or other methods. We may also approximate your location through your IP address.
How We Use Your Information
We use the information we collect to:
Provide Services: Process your orders, schedule pickups and deliveries, and communicate with you about your service requests.
Payment Processing: Process payments, handle reimbursements, and manage chargebacks and cancellations.
Customer Support: Address your inquiries, resolve issues, and offer support for our services.
Improve Our Services: Analyze usage patterns to enhance our services, develop new features, and ensure a smooth user experience.
Compliance: Comply with legal obligations, enforce our terms of service, and protect our rights and property.
Payment Processing and Financial Information
Payment Information: We process but do not store your payment information to complete transactions. Your payment details are encrypted and securely transmitted to our payment processors.
Reimbursements and Chargebacks: In case of overpayment, service errors, or disputes, we may process reimbursements or handle chargebacks according to our terms and conditions.
Cancellation Policy: Our cancellation policy outlines the conditions under which you can cancel a service and the process for receiving a refund. Please refer to your service agreement for specific details.
Data Collection and Tracking
We use various technologies to track information:
Cookies: We use cookies to enhance your experience on our website, such as by remembering your preferences and enabling certain features.
Analytics: We use analytics tools to monitor website usage and performance to improve our services.
Log Files: Our servers automatically collect and store log files that record details about your interactions with our website, including your IP address, device information, and browsing activity.
Data Protection and Security
We take the security of your data seriously and implement several measures to protect your information.
Access Control: Access to personal and payment information is restricted to authorized personnel only.
Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Third-Party Security: We work with reputable third-party service providers who comply with strict security standards to process your payments and store your data.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party vendors who assist us with payment processing, data storage, and service delivery.
Legal Obligations: Authorities or legal entities if required by law or to protect our rights and interests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the transaction.
Your Rights
You have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain legal obligations.
Opt-Out: Opt out of certain data collection practices, such as cookies or marketing communications.
Changes to This Policy
By using our services or making payments through our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at:
Prostar Logistics INC
Email: info@prostarlogistics.us
Phone: +1 773 999-9992
Address: 22328 88th Ave S H104, Kent, WA, 98031